Accept or decline booking requests professionally

A booking status is a promise. Before changing it, make sure the client has the context they need.

Pending means decision is still needed

A pending request should not sit silently. Confirm it when time, service, and client details work. Decline it when you cannot serve it clearly and politely.

Use chat before a risky decline

If the request is almost right but the time or service is wrong, message first. A short clarification can save a booking.

Keep status clean

Confirmed: both sides can rely on the visit
Completed: the service really happened
Cancelled: the visit will not happen
Do not mark completed just to clean the list

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