Use the client list as a simple beauty CRM

The client list is not just contacts. It shows who returns, who has an upcoming visit, and who may need a follow-up.

Look at recency first

Last visit tells you who is warm and who is drifting away. A client who visited recently needs a different message than someone who has not returned for months.

Use the actions directly

Call when the appointment is urgent
Chat when details can be written clearly
Open history before suggesting a repeat service
Check next appointment before sending reminders

Do not spam inactive clients

A helpful follow-up beats a generic discount blast. Mention the last service or a relevant care reminder.

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